Find quick answers to common questions about our services, tracking, and more
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Questions about package tracking, delivery times, and status updates
Information about our domestic and international shipping options
Questions about invoices, payment methods, and billing issues
You can track your package using the tracking number provided at the time of shipment. Enter this number in the tracking tool on our website or mobile app for real-time updates on your package's location and estimated delivery time. You'll receive email or SMS notifications for important status updates.
"Out for Delivery" means your package has been loaded onto a delivery vehicle and is on its way to the destination address. Delivery typically occurs on the same day, during business hours. If no one is available to receive the package, our driver will leave a notification and attempt redelivery the next business day.
Package delays can occur due to weather conditions, customs processing, or operational issues. If your package is significantly delayed, first check the tracking information for any updates. If there's no recent update, contact our customer service team with your tracking number, and we'll investigate the status of your shipment.
In most cases, we can reroute a package to a different address for a fee. Contact our customer service as soon as possible with your tracking number and the new delivery address. Please note that address changes may not be possible if the package is already out for delivery or has reached its final destination facility.
Our standard delivery hours are Monday through Friday, 8:00 AM to 8:00 PM local time. We also offer Saturday delivery for an additional fee. For time-sensitive deliveries, we offer express services with specific time windows. Delivery times may vary based on location and service type.
If you couldn't find the answer to your question in our FAQs, our support team is ready to assist you.
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